SCOPUS

harmonicinc.com · San Jose, United States of America

Harmonic Inc. is a technology company that provides video delivery infrastructure and software solutions that enable media companies, streaming providers, and pay-TV operators to produce, process, and distribute video content over cable, satellite, and IP networks. The company generates revenue by selling hardware appliances, cloud-native software platforms, and related services and support contracts to broadcasters, service providers, and enterprises worldwide.

Cloud Infrastructure & Hosting
API Management & Integration

Listed in

Revenue: $640.0M
Employees: 1,500
Founded: 1988
Headquarters: San Jose, United States of America

What 6 Arbolus experts think of SCOPUS

NPS ratings cluster in the mid-to-high range (6 to 8), suggesting general satisfaction but not exceptional delight. 40% of respondents explicitly intend to renew, 20% are unsure, and the rest provided no renewal data. Implementation is split equally between mature adoption (>1 year) and pilot or not sure. Broadly, Influencers show higher NPS and renewal intent than Users, and most customers remain engaged with low churn signals. Overall Customer Sentiment: Positive

Who reviewed SCOPUS

Total customers 6 6 current · 0 former

Reviews growth +3 in six months

Seniority of respondents

C-Suite 33% (2)
Director 17% (1)
Manager 50% (3)

Engineering Partner C-Suite NPS 7 Submitted Mar 2026

Data Generalist Manager NPS 6 Will renew Submitted Jun 2024

Other Generalist Manager NPS 9 Submitted Sep 2026

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Sentiment

0 Net Promoter Score, from 6 scored reviews

Promoters 1
Passives 4
Detractors 1

Cumulative NPS by month

+2 over 6 months

Jun 6
Jan 7
Mar 7
May 7
Jun 7
Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%

Will renew 2
Undecided 1
Not renewing 0

Plan to renew, by seniority

Director 0% 1 answer
Manager 100% 2 answers

7/10 Average score from customers who will renew
8/10 Average score from undecided customers

For people who use SCOPUS

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