Service Express
Service Express is a data center and infrastructure solutions provider that offers third-party maintenance, managed services, and hardware solutions for servers, storage, and networking equipment. It serves mid-market and enterprise organizations that want to extend hardware life, optimize data center performance, and supplement OEM support. The company generates revenue through maintenance contracts, professional services, and managed infrastructure offerings.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $350.0M
- Employees
- 1,300
- Founded
- 1993
- Headquarters
- Grand Rapids, United States of America
What 14 Arbolus experts think of Service Express
NPS scores are generally positive, distributed as 7% (score 2), 7% (score 6), 29% (scores 7-8), and 57% (scores 9-10). Renewal intent is strong among high spenders and mature implementations, while pilot and onboarding stages show more uncertainty. Stickiness is high, with 50% of responses reporting more than one year of usage. Key quantitative themes are high satisfaction among established customers and moderate uncertainty for newer or pilot-stage users.Overall Customer Sentiment: Positive
Who reviewed Service Express
- C-Suite 64% (9)
- Director 14% (2)
- Manager 21% (3)
Employer names and spend open once the report publishes.
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Sentiment
35 Net Promoter Score, from 14 scored reviews- Promoters 7
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Apr 8
- May 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 35 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 3 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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