SHI International Corp.
SHI International Corp. is an IT solutions provider and reseller that supplies hardware, software, and cloud services to corporate, public sector, and academic customers. The company offers technology procurement, licensing, deployment, and lifecycle management services across data center, end-user computing, networking, and security environments. SHI generates revenue through product resale, managed services, and professional IT consulting engagements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $14.5B
- Employees
- 7,000
- Founded
- 1989
- Headquarters
- Somerset, United States of America
What 36 Arbolus experts think of SHI International Corp.
The NPS distribution is strongly positive, with the majority of scores at 8–10, reflecting high satisfaction among both high and mid-spend customers. Renewal intent is also high, with most indicating yes and only a small minority expressing uncertainty or intent not to renew. Stickiness is evidenced by over 80% of respondents having more than a year on the platform, and only one in the offboarding stage. Expert feedback consistently cites procurement efficiency, vendor consolidation, and technical expertise as primary strengths. Some feedback suggests improvement is wanted in pricing transparency and quoting speed.Overall Customer Sentiment: Positive
Who reviewed SHI International Corp.
- C-Suite 75% (27)
- Director 22% (8)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about SHI International Corp..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 36 scored reviews- Promoters 15
- Passives 17
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Praised
- AI-Enabled Procurement
- Differentiation via Technical Value
- Proactive Analytics and Recommendations
- Procurement Simplification
Criticised
- Limited Proactive License Optimization
- Quoting and Procurement Speed
- Pricing Transparency
- Competition on Price and Service
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 47% 15 answers
- 100% 5 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Report
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