Smart Managed Solutions
Smart Managed Solutions is a UK-based managed services provider that delivers outsourced IT, facilities, and technology-enabled support services to enterprises, helping them manage infrastructure, operations, and related projects more efficiently. The company typically works on a contract basis, providing ongoing managed services and project-based solutions for corporate and public-sector clients.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Smart Managed Solutions
NPS scores trend positive to strongly positive (majority of scores 8-9), with consistent patterns of likely renewal among mid- and high-value users. Stickiness is high, with several experts indicating more than one year of use. Feedback emphasizes reliability, partner mindset, and ROI-driven value; minor concerns are limited to integration and analytics customizability. Few experts are unsure on renewal, usually tied to corporate IT decisions or price hikes.Overall Customer Sentiment: Positive
Who reviewed Smart Managed Solutions
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Smart Managed Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Aug 8
- Mar 7
- May 7
- Jun 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- Responsiveness & Partnership
- Reliability and Feature Fit
- ROI and Cost Effectiveness
- Advanced Analytics Customization
Criticised
- Lack of Advanced AI Features
- IT Consolidation
- Pricing Sensitivity and Switching
- ERP Integration Gaps
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 6 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Smart Managed Solutions customers
Report
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