Socotra
Socotra provides a cloud-native, API-driven core insurance platform that enables insurers, MGAs, and insurtechs to design, launch, and manage insurance products across lines of business. Its SaaS platform handles policy administration, billing, and claims, and integrates with a marketplace of third-party apps. Socotra generates revenue through subscription and usage-based fees for its software and related services.
- Insurance Software
- Cloud Infrastructure & Hosting
- API Management & Integration
- Revenue
- $35.0M
- Employees
- 230
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Socotra
NPS scores are moderately positive, ranging from 5 to 9, with higher scores among high spenders. Renewal intent is mixed: one high spender committed to renewal, while two others, despite high spend, are uncertain. Implementation stages are distributed across Pilot, Less Than 1 Year, and Not Sure, indicating ongoing evaluation in most accounts. The data indicates positive initial sentiment but lingering uncertainty, particularly regarding long-term commitment.Overall Customer Sentiment: Neutral
Who reviewed Socotra
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Jun 9
- Apr 8
- May 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 10 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
Top alternatives
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