SOFTCAT
Softcat is a UK-based IT infrastructure and services provider that supplies hardware, software, networking, cloud, and security solutions to corporate, public sector, and mid-market customers. It generates revenue through the resale of technology products and the provision of managed services, consulting, and support. The company partners with major vendors to design, implement, and manage IT environments for clients across multiple industries.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $2.5B
- Employees
- 2,200
- Founded
- 1993
- Headquarters
- Marlow, United Kingdom
What 28 Arbolus experts think of SOFTCAT
NPS distribution is weighted toward the high end, with a modal score of 8–10. Renewal intent is predominantly positive—over 65% indicate intention to renew, especially among high spenders and long-term users. The majority of customers are at the MoreThan1Year implementation stage, indicating stickiness. Key themes include high satisfaction among large enterprise clients and uncertainty among a minority of lower-spend or newer customers.Overall Customer Sentiment: Positive
Who reviewed SOFTCAT
- C-Suite 63% (18)
- Director 19% (5)
- Manager 19% (5)
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Sentiment
28 Net Promoter Score, from 28 scored reviews- Promoters 12
- Passives 12
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 17 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 63% 16 answers
- 75% 4 answers
- 0% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
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