Soracom, Inc.
Soracom is a provider of cloud-native connectivity services that enable IoT developers and enterprises to securely connect, manage, and scale devices over cellular networks. The company offers SIMs, eSIMs, and related platform services that integrate with major cloud providers, targeting use cases such as industrial IoT, logistics, smart city, and consumer devices. Soracom generates revenue through usage-based connectivity fees, platform services, and value-added network and security features sold to businesses deploying IoT solutions.
- IoT & Edge Platforms
- Cloud Infrastructure & Hosting
- API Management & Integration
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2015
- Headquarters
- Tokyo, Japan
What 8 Arbolus experts think of Soracom, Inc.
NPS scores range between 6 and 10, with most clustered above 7, indicating moderately positive sentiment. A notable percentage (37.5%) recorded high satisfaction (NPS 9–10), while the remainder trend toward neutral. Renewal intent is largely undeclared, except one high-value respondent unsure of renewal despite heavy investment. The majority, having used Soracom for over 1 year, implies considerable stickiness. Key themes are operational satisfaction, scalability, and global reach.Overall Customer Sentiment: Positive
Who reviewed Soracom, Inc.
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 9/10 Average score from undecided customers
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