SmartRent
SmartRent provides enterprise smart home automation and property management technology for multifamily, single-family rental, and student housing owners and operators, offering hardware and a cloud platform to control access, energy, and property operations. The company sells primarily to institutional landlords and property managers through software subscriptions and device sales, helping them improve operational efficiency, resident experience, and asset protection.
- IoT & Edge Platforms
- Property Management Software
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 700
- Founded
- 2017
- Headquarters
- Scottsdale, United States of America
What 24 Arbolus experts think of SmartRent
NPS scores range from 1 to 10, clustering between 6 and 10 (54% of responses ≥8), indicating moderate satisfaction with notable outlier dissatisfaction. Renewal intent is predominantly 'Not Sure' (60%), with only a minority expressing a clear intent to renew.Customers in the MoreThan1Year implementation stage report the widest spread of NPS scores. Key themes from the quantitative data include operational benefit realization for some, countered by uncertainty on long-term ROI and value for others.Overall Customer Sentiment: Neutral
Who reviewed SmartRent
- C-Suite 78% (19)
- Director 17% (4)
- Manager 4% (1)
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Sentiment
-8 Net Promoter Score, from 24 scored reviews- Promoters 6
- Passives 10
- Detractors 8
Cumulative NPS by month
+1 over 6 months- Dec 6
- Jan 6
- Feb 7
- May 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -8 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 23%Plan to renew, by seniority
- 20% 10 answers
- 0% 2 answers
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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