SMA
SMA Solar Technology AG develops and manufactures solar inverters, energy management systems, and related services for residential, commercial, and utility-scale photovoltaic installations, as well as battery and hybrid energy systems. The company sells its hardware, software, and service solutions globally to installers, EPCs, project developers, and energy utilities, generating revenue through product sales, long-term service contracts, and digital energy management offerings.
- Energy & Utilities Operations Software
- Asset Performance Management
- Revenue
- $1.7B
- Employees
- 4,200
- Founded
- 1981
- Headquarters
- Germany
What 7 Arbolus experts think of SMA
NPS distribution skews highly positive with 62.5% of respondents reporting perfect NPS scores (10), one report of moderate satisfaction (NPS 8), and a single instance of low satisfaction (NPS 5). Renewal intent is predominantly affirmative among Influencers; Users with lengthy experience clusters show higher satisfaction while newer users report more negative sentiment. The vast majority are in the 'more than one year' implementation stage, correlating with stronger sentiment. Overall Customer Sentiment: Positive
Who reviewed SMA
- C-Suite 43% (3)
- Director 29% (2)
- Manager 29% (2)
Employer names and spend open once the report publishes.
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Jan 8
- Mar 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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