Arbolus Intelligence

ServiceNow India Development Center

servicenow.com · India

ServiceNow India Development Center is the India-based R&D and engineering organization of ServiceNow, focused on developing and supporting the company’s cloud-based workflow and enterprise service management platform for global customers. It contributes product development, technical support, and related functions that underpin ServiceNow’s subscription software business.

  • Workflow Automation
  • Business Process Management
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$9.6B
Employees
6,000
Founded
2012
Headquarters
India

What 185 Arbolus experts think of ServiceNow India Development Center

NPS scores are strongly positive (7–10), with many promoters citing process standardization, deep integrations, and automation. Renewal intent is high among high and mid spenders and within regulated, mature organizations. Most respondents report stickiness beyond one year, suggesting widespread adoption and satisfaction. Key themes include platform extensibility, robust governance, and reporting capabilities. Critical feedback highlights cost, complexity, and the need for skilled resources. Overall Customer Sentiment: Positive

Who reviewed ServiceNow India Development Center

Total customers 185 181 current · 4 former
Reviews growth +185 in six months
Seniority of respondents
  • C-Suite 68% (126)
  • Director 24% (44)
  • Manager 8% (15)
Engineering Executive C-Suite NPS 9 Submitted Sep 2026
Executive C-Suite NPS 9 Submitted Aug 2026
Product Leader C-Suite NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 182 customers.

Everything 185 customers told us about ServiceNow India Development Center.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 185 scored reviews
  • Promoters 96
  • Passives 71
  • Detractors 18

Cumulative NPS by month

+0 over 3 months
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 42 across 7 companies.

Praised

  • Workflow Automation Beyond IT
  • AI-driven Automation Expansion
  • Platform Consolidation and Sunsetting Legacy Tools
  • Comprehensive Workflow Automation

Criticised

  • Technical Debt and Customization
  • Total Cost of Ownership
  • Platform Complexity
  • Complexity and Technical Debt

What customers say

Comprehensive Workflow Automation
“I rely on ServiceNow as it centralizes IT incidents, requests, workflows, and governance in one place for consistent and automated service delivery.”
Standardization Across Enterprise
“I use ServiceNow to standardize workflows, automate processes, and provide a central platform for managing information across teams.”
Regulatory Compliance and Auditability
“I adopted ServiceNow for compliance and operational resilience; the unified audit trails and real-time risk visibility align with global regulatory frameworks.”

Renewal intent

Plan to renew 67%
  • Will renew 50
  • Undecided 14
  • Not renewing 11

Plan to renew, by seniority

  • C-Suite 63% 52 answers
  • Director 88% 17 answers
  • Manager 33% 6 answers
  • 8.6/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 6.8/10 Average score from customers not renewing

Top alternatives

Most weighed by ServiceNow India Development Center customers

Report

Customer Report - Oct 2026 Oct 2026 185 + 12

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