SES
SES S.A. is a global satellite operator that designs, owns, and operates fleets of geostationary and medium Earth orbit satellites to provide video distribution and data connectivity services. It serves broadcasters, content and internet service providers, mobile and fixed network operators, governments, and enterprises, generating revenue from long-term capacity leases and managed connectivity solutions. The company also offers cloud, mobility, and government communications services built on its satellite infrastructure.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $2.1B
- Employees
- 2,300
- Founded
- 1985
- Headquarters
- Betzdorf, Luxembourg
What 7 Arbolus experts think of SES
NPS scores for SES cluster strongly in the positive range (NPS 8-9) among users, indicating high satisfaction regarding operational efficiency and compliance assurance. Renewal intent is mixed, with 50% of high spenders expressing uncertainty due to implementation complexity and integration challenges. Stickiness is high among users in mature deployment (>1 year), with offboarding only occurring in periods of major project transition. Qualitative themes emphasize efficiency gains, risk reduction, and strong audit readiness, but highlight challenges in onboarding and the need for adaptive vendor support.Overall Customer Sentiment: Positive
Who reviewed SES
- C-Suite 29% (2)
- Director 71% (5)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about SES.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 2
- Detractors 3
Cumulative NPS by month
-2 over 6 months- Apr 9
- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 19 across 2 companies.
Praised
- Unified Risk Mitigation
- Operational Efficiency Gains
- Audit-Ready Governance
- Automated Competency Verification
Criticised
- Infrastructure Dependency
- Setup Complexity
- Onboarding Friction
- Vendor Lock-In Risk
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by SES customers
Report
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