sel
Schweitzer Engineering Laboratories (SEL) designs and manufactures digital protection relays, automation systems, and related hardware and software for electric power systems, serving utilities, industrial facilities, and critical infrastructure operators worldwide. The company generates revenue by selling protection, control, monitoring, and communications equipment, along with engineering, integration, and technical support services for power system reliability and grid modernization.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Asset Performance Management
- Revenue
- $1.8B
- Employees
- 6,500
- Founded
- 1982
- Headquarters
- Pullman, United States of America
What 29 Arbolus experts think of sel
NPS scores are overwhelmingly positive, with 80% of respondents giving an NPS of 9 or 10 and the remainder at 7 or 8, except for two scores at 5. Commitment to renewal is high within the high spend cohort; all with reported spend above $20,000 signal intent to renew. Stickiness is evidenced by 80% of responses indicating more than one year of implementation, with only a small proportion in pilot or early adoption. Main themes include reliability, integration, and product maturity.Overall Customer Sentiment: Positive
Who reviewed sel
- C-Suite 66% (19)
- Director 17% (5)
- Manager 17% (5)
Employer names and spend open once the report publishes.
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Sentiment
62 Net Promoter Score, from 29 scored reviews- Promoters 20
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 9
- Mar 9
- Apr 9
- May 9
- Jun 9
- Jul 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 45% 11 answers
- 100% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
Top alternatives
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