Rootly
Rootly provides an incident management and response platform that helps engineering and DevOps teams detect, coordinate, and resolve production incidents more efficiently, primarily through deep integrations with Slack and other tooling. The software automates runbooks, communications, and post-incident reviews so organizations can reduce downtime and improve reliability. Rootly generates revenue through subscription-based SaaS plans for technology-driven enterprises and mid-market companies.
- Observability & Monitoring
- Workflow Automation
- Revenue
- $7.0M
- Employees
- 45
- Founded
- 2020
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Rootly
NPS scores are high, with 3 scores of 9 and 1 score of 10, alongside one score of 7. Both major spenders report positive renewal intent. Stickiness is strong, with customers split between less than one year and more than one year of use, indicating early but sustained adoption. High satisfaction levels and consistent positive intent are reflected across varying spend levels, reinforcing Rootly's strong value delivery.Overall Customer Sentiment: Positive
Who reviewed Rootly
- C-Suite 67% (4)
- Manager 33% (2)
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Sentiment
83 Net Promoter Score, from 6 scored reviews- Promoters 5
- Passives 1
- Detractors 0
Cumulative NPS by month
+1 over 3 months- Apr 8
- Jul 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 44 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 9/10 Average score from customers who will renew
Top alternatives
Most weighed by Rootly customers
More in Workplace & Productivity and IT Infrastructure & Cloud
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