Reckitt
Reckitt is a global consumer goods company that develops, manufactures, and markets health, hygiene, and nutrition products under brands such as Dettol, Lysol, Durex, Nurofen, Enfamil, Finish, and Vanish. It serves retail consumers worldwide through supermarkets, pharmacies, e-commerce, and other distribution channels. The company generates revenue by selling branded packaged goods across both developed and emerging markets.
- Revenue
- $16.0B
- Employees
- 40,000
- Founded
- 1823
- Headquarters
- Slough, United Kingdom
What 26 Arbolus experts think of Reckitt
NPS values are distributed as follows: 38% of experts report NPS ≥9, 44% report NPS 7-8, and 18% report NPS ≤5. Most influencers reflect positive Net Promoter Scores, especially those in healthcare and large enterprise contexts. Of participants reporting renewal intent, 87% indicate likely or definite renewal. Implementation stage data highlight that over 67% have been live for more than 1 year, with strong correlation to high NPS and confirmed renewals. Lower NPS and churn risk are most isolated to newer implementations or those reporting spend under $20K.Positive
Who reviewed Reckitt
- C-Suite 43% (11)
- Director 43% (11)
- Manager 13% (3)
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Sentiment
42 Net Promoter Score, from 26 scored reviews- Promoters 13
- Passives 11
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 60% 5 answers
- 100% 4 answers
- 0% 1 answer
- 100% 1 answer
- 9.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
For people who use Reckitt
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