Repsol

repsol.com · Madridanos, Spain

Repsol is a global multi-energy company engaged in the exploration and production of oil and gas, refining, chemicals, and the generation and retailing of electricity and low‑carbon energy solutions for residential, commercial, and industrial customers. It operates integrated upstream and downstream businesses, along with a growing portfolio in renewables and decarbonization technologies, generating revenue primarily from the sale of fuels, petrochemicals, lubricants, and power. The company serves customers worldwide through service stations, wholesale channels, and energy supply contracts.

Revenue
$75.0B
Employees
24,000
Founded
1987
Headquarters
Madridanos, Spain

What 11 Arbolus experts think of Repsol

NPS scores show a wide but mostly positive distribution, with ratings ranging from 5 to 10, clustering at 8 and 9 for several users. Renewal intent is strongly positive where reported: all respondents disclosing intent indicate willingness to renew, apart from one 'Not Sure' response. Implementation stickiness is high, with over 70% of users in 'MoreThan1Year' stage and several also in pilots, suggesting customers are firmly embedded or currently onboarding. Key themes: sustained product adoption, moderate-to-high satisfaction, long-term stickiness, and renewal momentum.Overall Customer Sentiment: Positive

Who reviewed Repsol

Total customers 11 10 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 73% (8)
  • Director 27% (3)
Executive Director NPS 8
Marketing Leader C-Suite NPS 9 Undecided
Executive C-Suite NPS 9 Will renew

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Sentiment

27 Net Promoter Score, from 11 scored reviews
  • Promoters 5
  • Passives 4
  • Detractors 2

Cumulative NPS by month

-1 over 5 months
  • Dec 9
  • Feb 8
  • Apr 8
  • May 8
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 100% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers

For people who use Repsol

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