Rossari Biotech Limited

rossari.com · Mumbai, India

Rossari Biotech Limited is an Indian specialty chemicals company that develops and manufactures textile, home, personal care, and animal health & nutrition chemicals, as well as specialty products for various industrial applications. It serves textile mills, FMCG and personal care brands, institutional cleaners, and industrial customers, generating revenue through the sale of formulated chemical products and solutions. The company also offers contract manufacturing and customized formulations for domestic and international clients.

  • Manufacturing Execution & Quality
  • Energy & Utilities Operations Software
Revenue
$210.0M
Employees
1,200
Founded
2003
Headquarters
Mumbai, India

What 21 Arbolus experts think of Rossari Biotech Limited

NPS scores are consistently positive, with a majority in the 8–10 range. Renewal intent is high among mid and high spenders, especially in the pharma and animal health sectors. Customers cite product quality, reliability, and sustainability as strengths, while price volatility and global compliance limitations are occasional concerns. Most accounts are in established implementation (more than 1 year), complemented by some pilots in large industrials. Feedback themes center around supplier technical agility, ESG alignment, and prompt support, driving strong sentiment.Overall Customer Sentiment: Positive

Who reviewed Rossari Biotech Limited

Total customers 21 20 current · 1 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 60% (13)
  • Director 25% (5)
  • Manager 15% (3)
Operations Leader C-Suite NPS 9 Will renew
Operations Manager C-Suite NPS 9 Will renew
Operations Leader C-Suite NPS 9 Will renew

Employer names and spend open in the full report, along with the other 18 customers.

Everything 21 customers told us about Rossari Biotech Limited.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 21 scored reviews
  • Promoters 8
  • Passives 11
  • Detractors 2

Cumulative NPS by month

+0 over 5 months
  • Jan 8
  • Feb 8
  • Mar 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.

Praised

  • Expand Advanced Digital Traceability and Global Compliance
  • Broaden Product Offerings Across Segments
  • Enhance Cost Stability and Transparency
  • Diversified Product Portfolio and Reliable Supply Chain

Criticised

  • Technical Advancements from Competitors
  • Quality and Reliability Gaps May Drive Switching
  • Competitive Displacement by Global Multinationals
  • Volatility in Raw Material Pricing

What customers say

Diversified Product Portfolio and Reliable Supply Chain
“I appreciate their diversified offerings across product range and robust manufacturing facilities, which help us plan for capacity, meet lead time targets, and ensure supply chain stability.”
Responsiveness and Technical Customization
“I confidently recommend Rosari because of their responsiveness and their strong ability to quickly tailor specialty chemicals and hygiene solutions to our manufacturing challenges.”
Strong Turnaround Time and Hassle-Free Procurement
“I give this vendor a top rating because they fulfill our requirements with high-quality products and rapid, hassle-free procurement, which supports our trial and manufacturing processes.”

Renewal intent

Plan to renew 79%
  • Will renew 11
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 78% 9 answers
  • Director 67% 3 answers
  • Manager 100% 2 answers
  • 8.7/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

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