Sanofi
Sanofi is a global biopharmaceutical company that researches, develops, manufactures, and markets prescription medicines, vaccines, and consumer healthcare products across therapeutic areas such as immunology, oncology, rare diseases, and vaccines. It serves patients, healthcare providers, and health systems worldwide, generating revenue primarily through the sale of patented and off‑patent drugs and vaccines. The company also partners with other biotechs and pharmaceutical firms on R&D and commercialization agreements.
- Revenue
- $45.0B
- Employees
- 90,000
- Founded
- 1973
- Headquarters
- Paris, France
What 23 Arbolus experts think of Sanofi
NPS distribution highlights a concentration of scores in the 8–10 range, with 60% scoring 8 or above, reflecting strong user satisfaction. Renewal intent, where reported, is unanimously positive among influencers with spend, reinforcing high stickiness. Implementation stage data shows a balanced mix of customers in ‘More than 1 year’ and ‘Less than 1 year’ phases, with pilot and early-stage users reporting slightly lower NPS. The key theme is consistently higher satisfaction and intent among those with longer usage, particularly in healthcare and consulting.Overall Customer Sentiment: Positive
Who reviewed Sanofi
- C-Suite 64% (15)
- Director 14% (3)
- Manager 23% (5)
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Sentiment
30 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 60% 5 answers
- 100% 1 answer
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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