SEFAM Medical
SEFAM Medical is a medical device company that designs and manufactures sleep and respiratory care equipment, including CPAP and related devices for the diagnosis and treatment of sleep apnea and other breathing disorders. It sells its products to sleep laboratories, hospitals, homecare providers, and distributors, primarily in Europe and international markets. Revenue is generated through device sales, related consumables, and after-sales services.
- Electronic Health Records
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 1982
- Headquarters
- Villers-lès-Nancy, France
What 8 Arbolus experts think of SEFAM Medical
The NPS distribution clusters between 6 and 8, reflecting moderate satisfaction. Notably, Influencers/decision-makers show uncertainty regarding renewal (Not Sure to No), including among high spenders, suggesting risk around long-term loyalty. All users report using the product for over a year, indicating established deployment but not full satisfaction. Key qualitative themes include strong feedback on diagnostic precision and AI, but recurring dissatisfaction with information accessibility and software usability, leading to mixed overall sentiment.Overall Customer Sentiment: Neutral
Who reviewed SEFAM Medical
- C-Suite 75% (6)
- Manager 25% (2)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about SEFAM Medical.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 3
- Detractors 4
Praised
- Faster Programming for Technicians
- Enhancing User Experience
- Advancing AI Diagnostic Support
- Configurability for Technicians
Criticised
- Competitive Software Ergonomics
- Risk of Lagging Behind Competitors
- Regulatory Limits on AI Adoption
- Programming Lag behind Competitors
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by SEFAM Medical customers
Report
For people who use SEFAM Medical
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