SharkNinja
SharkNinja is a consumer technology company that designs, markets, and sells household appliances and cleaning devices under the Shark and Ninja brands, including vacuum cleaners, floor care products, kitchen appliances, and cooking systems. It serves mass-market consumers globally through retail partners, e-commerce channels, and direct-to-consumer sales. The company generates revenue from the sale of its branded hardware products and related accessories.
- Revenue
- $4.2B
- Employees
- 2,500
- Founded
- 1994
- Headquarters
- Needham, United States of America
What 15 Arbolus experts think of SharkNinja
NPS is concentrated in the 7–10 range, with most responses at 8, 9, or 10. High spenders consistently show strong renewal intent and positive sentiment, especially with long-term usage. Stickiness is high, as the majority are at the MoreThan1Year implementation stage. Neutral sentiment is limited to lower spenders and pilot stages. Overall Customer Sentiment: Positive
Who reviewed SharkNinja
- C-Suite 36% (5)
- Director 50% (8)
- Manager 14% (2)
Employer names and spend open once the report publishes.
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Sentiment
33 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 8
- Detractors 1
Cumulative NPS by month
-2 over 4 months- Feb 10
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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