Smiths Medical
Smiths Medical, now part of ICU Medical, is a medical technology business that designs and manufactures infusion systems, vascular access devices, vital care and monitoring products, and related disposables for hospitals and other healthcare providers. The company generates revenue by selling capital equipment and high-volume single-use consumables used in critical care, anesthesia, and infusion therapy worldwide.
- Revenue
- $2.2B
- Employees
- 8,000
- Founded
- 1940
- Headquarters
- Lake Forest Park, United States of America
What 7 Arbolus experts think of Smiths Medical
NPS scores show a moderate to positive distribution: 29% of respondents gave scores of 9, while most others rated between 6 to 8. Influencers exhibit mixed sentiment and uncertainty about renewals, while long-term users provide higher satisfaction scores. Most implementations are in the MoreThan1Year stage, strengthening stickiness, yet the lack of strong renewal intent signals caution among decision-makers.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Smiths Medical
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 7
- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 6/10 Average score from undecided customers
For people who use Smiths Medical
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