Solventum
Solventum is a global healthcare technology and medical products company that designs, manufactures, and distributes medical and surgical supplies, dental and orthodontic products, health information systems, and separation and purification solutions for hospitals, clinics, and life sciences customers. The company generates revenue by selling its devices, consumables, and software solutions through direct sales and distribution partners worldwide. Solventum was created through the spin-off of 3M’s Health Care business as an independent, publicly traded company.
- Revenue
- $8.2B
- Employees
- 22,000
- Founded
- 2024
- Headquarters
- Saint Paul, United States of America
What 11 Arbolus experts think of Solventum
Solventum’s NPS distribution is very strong, with 71% of scored respondents rating 9–10, and most others providing scores of 7–8. Renewal intent is high among Influencers and large-spend customers, with no negative intent reported. Stickiness is strong, as 78% of experts reported using the solution for more than a year. The dominant qualitative themes are reliability, high quality, leadership in CDI/CAC, innovation, and robust support—though premium pricing and occasional product fit issues are flagged.Overall Customer Sentiment: Positive
Who reviewed Solventum
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Solventum.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 9
- Mar 8
- Apr 8
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.
Praised
- Enhanced Digital Support for Physical Products
- Expansion to Address Complex Skin Needs
- AI Integration and Automation
- Strong Product Support and Education
Criticised
- Premium Pricing May Limit Adoption
- Adhesion Variability in Complex Patients
- Performance Gaps in Special Cases
- Service Quality Decline
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
Top alternatives
Most weighed by Solventum customers
Report
For people who use Solventum
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