Symrise
Symrise is a global supplier of flavors, fragrances, cosmetic ingredients, and functional ingredients used in food, beverages, pet food, household products, and personal care. The company serves consumer goods manufacturers, food and beverage producers, and pharmaceutical and cosmetic companies, generating revenue through the development, production, and sale of specialty ingredients and related solutions. It operates research, development, and manufacturing facilities worldwide with a focus on sensory, taste, and nutrition applications.
- Revenue
- $4.2B
- Employees
- 11,500
- Founded
- 2003
- Headquarters
- Holzminden, Germany
What 6 Arbolus experts think of Symrise
NPS scores are consistently high, with two experts rating NPS at 9, one at 8, and two at 7. Renewal intent is only explicitly stated by one expert ("Yes"), while one high spender is uncertain, introducing a possible churn risk. All customers report implementation of more than one year, indicating product stickiness and deep integration with existing operations.Key themes emerging include high satisfaction across roles, large-scale procurement value, but some uncertainty regarding renewal even among the largest, most satisfied spenders.Overall Customer Sentiment: Positive
Who reviewed Symrise
- C-Suite 83% (5)
- Manager 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Aug 9
- Jan 8
- Feb 8
- Mar 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 6.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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