Tata Motors

tatamotors.com · Mumbai, India

Tata Motors is an Indian automotive manufacturer that designs, develops, and sells passenger vehicles, commercial vehicles, and electric vehicles to retail consumers, businesses, and government customers worldwide. The company generates revenue through the sale of vehicles, parts, and related services under brands including Tata, Jaguar, and Land Rover, as well as through financing and after-sales support. It operates manufacturing, R&D, and distribution networks across India, the UK, Europe, China, and other global markets.

Revenue
$48.0B
Employees
81,000
Founded
1945
Headquarters
Mumbai, India

What 8 Arbolus experts think of Tata Motors

The majority of respondents report NPS scores of 9 or 10, reflecting high promoter levels. Renewal intent is consistently positive among high and mid spenders, with only one unsure renewal noted. Most customers are in the MoreThan1Year implementation stage, demonstrating high stickiness and ongoing satisfaction. The primary themes are sustained positive sentiment and long-term usage by key roles.Overall Customer Sentiment: Positive

Who reviewed Tata Motors

Total customers 8 6 current · 2 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 25% (2)
  • Director 50% (4)
  • Manager 25% (2)
Data Analyst Not specified NPS 7 Undecided
Generalist Leader Not specified NPS 9 Not renewing
Generalist Leader Director NPS 10

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Sentiment

87 Net Promoter Score, from 8 scored reviews
  • Promoters 7
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 6 months
  • Dec 10
  • May 10
  • Jun 10
  • Jul 10
  • Aug 10
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 87 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • Not specified 0% 2 answers
  • 10/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

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