Takeda
Takeda is a global biopharmaceutical company that researches, develops, manufactures, and commercializes prescription medicines with a focus on oncology, rare genetics and hematology, neuroscience, gastroenterology, and vaccines. It serves patients, healthcare providers, and health systems worldwide through branded drugs and therapies, generating revenue primarily from pharmaceutical product sales and related licensing. The company also engages in R&D partnerships and collaborations with other life sciences organizations.
- Revenue
- $30.0B
- Employees
- 50,000
- Founded
- 1781
- Headquarters
- Tokyo, Japan
What 9 Arbolus experts think of Takeda
NPS scores are highly positive, with five out of eight responses at 9 or 10. Two Influencers and one User in high spend brackets reported NPS of 9–10 and indicated strong or probable renewal intent. Only one User reported a significantly lower NPS (4), with the remaining scores ranging 7–9. All respondents have a relationship longer than one year, and no recent adopters are present. Key themes include sustained satisfaction for high-spend accounts and the occasional outlier in lower engagement roles.Overall Customer Sentiment: Positive
Who reviewed Takeda
- C-Suite 44% (4)
- Director 22% (2)
- Manager 33% (3)
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Jun 9
- Mar 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 41 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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