Symega Food Ingredients

symega.com · India

Symega Food Ingredients is an Indian manufacturer of food ingredients and flavor solutions, supplying seasonings, colors, culinary bases, and specialty ingredients to food, beverage, and QSR/FMCG brands. The company develops customized formulations for applications such as snacks, dairy, bakery, beverages, and ready-to-eat foods, generating revenue through B2B sales and contract development services.

Revenue
$30.0M
Employees
350
Founded
2006
Headquarters
India

What 17 Arbolus experts think of Symega Food Ingredients

NPS scores are strong, with 60% at 9 or 10, and the remainder between 5 to 8. Renewal intent is generally positive, with 75% of customers indicating likely or definite renewal, while some express uncertainty, notably among high spenders. 85% of customers report implementations active for more than one year, reflecting solution stickiness and satisfaction. Key themes include sustained engagement and positive user advocacy.Overall Customer Sentiment: Positive.

Who reviewed Symega Food Ingredients

Total customers 17 17 current · 0 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 71% (12)
  • Director 12% (2)
  • Manager 18% (3)
Strategy Leader C-Suite NPS 8 Will renew
Operations Leader Director NPS 8
Operations Leader Director NPS 10

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Sentiment

41 Net Promoter Score, from 17 scored reviews
  • Promoters 8
  • Passives 8
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Jan 8
  • May 9
  • Jun 8
  • Jul 8
  • Aug 9
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • Manager 0% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

For people who use Symega Food Ingredients

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