Sulzer

sulzer.com · Winterthur, Switzerland

Sulzer is a global industrial engineering company that designs, manufactures, and services pumping, mixing, separation, and application technologies for industries such as oil and gas, chemicals, power, water, and general industrial markets. It generates revenue through the sale of engineered equipment and through aftermarket services including maintenance, repair, and upgrades. The company also provides technologies for applicator systems and surface treatment solutions used in a variety of manufacturing and consumer applications.

Revenue
$3.4B
Employees
13,500
Founded
1834
Headquarters
Winterthur, Switzerland

What 15 Arbolus experts think of Sulzer

Sentiment is strongly positive, with all NPS scores falling in the 8–10 range. Out of 13 experts, 85% indicate clear or probable renewal intent, with the remainder unsure rather than negative. 93% report being at the 'MoreThan1Year' implementation stage, signaling longstanding adoption. High NPS and enduring implementation are most pronounced among top spenders in critical industries, with no negative outlier detected.Overall Customer Sentiment: Positive

Who reviewed Sulzer

Total customers 15 15 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 73% (11)
  • Director 7% (1)
  • Manager 20% (3)
Operations Analyst C-Suite NPS 9
Founder C-Suite NPS 9
Operations Leader Director NPS 9 Will renew

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Sentiment

66 Net Promoter Score, from 15 scored reviews
  • Promoters 10
  • Passives 5
  • Detractors 0

Cumulative NPS by month

+0 over 6 months
  • Feb 9
  • Mar 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 88%
  • Will renew 7
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 100% 1 answer
  • Manager 100% 3 answers
  • 8.7/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers

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