Smith and Nephew
Smith+Nephew is a global medical technology company that designs, manufactures, and sells orthopedic reconstruction implants, sports medicine and ENT products, and advanced wound management solutions to hospitals, clinics, and healthcare providers. It generates revenue through the sale of medical devices, related consumables, and associated services worldwide.
- Revenue
- $5.6B
- Employees
- 19,500
- Founded
- 1856
- Headquarters
- Londonderry County Borough, United Kingdom
What 36 Arbolus experts think of Smith and Nephew
NPS distribution is concentrated towards the high end, with over 65% of contributors scoring 8 or higher. Renewal intent is strong among top spenders and established Users, with a high majority expressing intent to renew. The majority of participants report a mature implementation stage (>1 year), reinforcing platform stickiness and satisfaction. Key quantitative themes are reliable product performance, strong support among clinical users, and lower risk of churn among hospitals with higher investment levels.Overall Customer Sentiment: Positive
Who reviewed Smith and Nephew
- C-Suite 75% (27)
- Director 17% (6)
- Manager 8% (3)
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Sentiment
19 Net Promoter Score, from 36 scored reviews- Promoters 14
- Passives 15
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 19 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 40% 10 answers
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
For people who use Smith and Nephew
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