Shell
Shell plc is a global energy and petrochemicals company that explores for, produces, refines, and markets oil and natural gas, and develops low‑carbon and renewable energy solutions. It serves consumers, businesses, and governments worldwide through fuel retail, lubricants, chemicals, power, and related energy products and services. Shell generates revenue from the production and trading of hydrocarbons, sale of refined products and chemicals, and growing electricity and low‑carbon energy offerings.
- Revenue
- $344.0B
- Employees
- 93,000
- Founded
- 1907
- Headquarters
- Londonderry County Borough, United Kingdom
What 32 Arbolus experts think of Shell
NPS scores are broadly positive with a mean score of 8.4, clustering heavily at 8–10 for Users and more moderate (6–8) for Influencers. 41% of Users gave NPS of 9 or higher, compared to 28% of Influencers. Renewal intent is high in Users but only 40% of Influencers are committed, with the majority not sure or negative. Stickiness is strong with 80%+ more than one year into implementation, but Influencers are more likely to express hesitation. Overall Customer Sentiment: Positive
Who reviewed Shell
- C-Suite 47% (15)
- Director 33% (11)
- Manager 20% (6)
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Sentiment
31 Net Promoter Score, from 32 scored reviews- Promoters 16
- Passives 10
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 38% 8 answers
- 40% 5 answers
- 67% 3 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
For people who use Shell
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