Sandoz
Sandoz is a global pharmaceutical company focused on developing, manufacturing, and marketing generic medicines and biosimilars across a wide range of therapeutic areas for healthcare systems, hospitals, and pharmacies. It generates revenue by selling prescription and over-the-counter generics, complex generics, and biosimilar products worldwide. The company operates as an independent entity following its spin-off from Novartis and serves both public and private healthcare providers seeking cost-effective alternatives to branded drugs.
- Revenue
- $9.5B
- Employees
- 22,000
- Founded
- 1886
- Headquarters
- Basel, Switzerland
What 9 Arbolus experts think of Sandoz
NPS distribution is strongly positive: 30% Promoters (NPS 10), 20% Passives (NPS 8-9), 30% Detractors (NPS 2-5), and 10% unsure/neutral. Renewal intent is high, especially from high spenders and those with long-term implementation (over 1 year). Stickiness is best among Users and Influencers in pharma and healthcare. Key recurring themes are long-term satisfaction and preference for stability.Overall Customer Sentiment: Positive
Who reviewed Sandoz
- C-Suite 56% (5)
- Director 11% (1)
- Manager 33% (3)
Employer names and spend open once the report publishes.
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Dec 10
- Jan 6
- Mar 7
- Jul 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 20% 5 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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