Saint Gobain
Saint-Gobain is a global materials and building products manufacturer that designs, produces, and distributes construction materials, glass, ceramics, and performance plastics for residential, commercial, industrial, and infrastructure markets. The company serves contractors, builders, OEMs, and distributors through a portfolio of brands and distribution networks worldwide. It generates revenue from the sale of building materials, high-performance materials, and related solutions and services.
- Revenue
- $51.0B
- Employees
- 168,000
- Founded
- 1665
- Headquarters
- Courbevoie, France
What 18 Arbolus experts think of Saint Gobain
The NPS distribution skews highly positive, with 40% providing a maximum score of 10 and over 75% rating 8 or higher. Long-standing users and those in 'MoreThan1Year' implementation stage report the strongest sentiment. Renewal intent is mixed, including both 'Yes' and 'No' among high and mid spenders. Stickiness is robust with over 50% in 'MoreThan1Year' adoption, pointing to moderate risk but strong overall customer experience overall. Overall Customer Sentiment: Positive
Who reviewed Saint Gobain
- C-Suite 60% (11)
- Director 27% (5)
- Manager 13% (2)
Employer names and spend open once the report publishes.
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Sentiment
44 Net Promoter Score, from 18 scored reviews- Promoters 10
- Passives 6
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 43 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 25% 4 answers
- 100% 2 answers
- 100% 1 answer
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
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