Roborock
Roborock designs, manufactures, and sells smart robotic vacuum cleaners and floor-mopping devices for residential use, combining LiDAR navigation, mapping, and app-based controls to automate home cleaning. The company distributes its products globally through e-commerce channels, retail partners, and direct online sales. It generates revenue from hardware sales and related accessories and consumables.
- Revenue
- $900.0M
- Employees
- 1,500
- Founded
- 2014
- Headquarters
- Beijinglu, China
What 11 Arbolus experts think of Roborock
NPS averages 8.4 across all respondents, with a strong skew towards scores of 9 and 10 from both users and influencers in high-spend, long-term client segments. Renewal intent is unanimous among respondents who disclosed, and over 70% of customers are in the late (more than one year) implementation stage. The main themes from quantitative data highlight high satisfaction, retention, and continued deployment at scale.Overall Customer Sentiment: Positive
Who reviewed Roborock
- C-Suite 45% (5)
- Director 45% (5)
- Manager 9% (1)
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Sentiment
63 Net Promoter Score, from 11 scored reviews- Promoters 7
- Passives 4
- Detractors 0
Cumulative NPS by month
-1 over 3 months- May 9
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 63 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
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