Reed Elsevier
RELX (formerly Reed Elsevier) is a global provider of information-based analytics and decision tools for professional and business customers across scientific, technical and medical research, legal, risk and business analytics, and exhibitions. It generates revenue by selling digital subscriptions, data and analytics platforms, workflow tools, and related services to enterprises, governments, and institutions worldwide.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $11.0B
- Employees
- 36,000
- Founded
- 1894
- Headquarters
- Londonderry County Borough, United Kingdom
What 10 Arbolus experts think of Reed Elsevier
NPS scores are positive overall, with 50% of responses at 8 or above and no detractors below 6. Renewal intent is highest among high spenders, especially those in multi-year implementations. Stickiness is strong, with most customers reporting use for over a year, suggesting robust adoption. The main theme is satisfaction with scalability and regulatory reliability.Positive
Who reviewed Reed Elsevier
- C-Suite 60% (6)
- Director 40% (4)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 9
- Jun 9
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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