Reuters
Reuters is an international news organization that provides real-time and investigative journalism, financial market data, and information services to media outlets, financial institutions, corporations, and professionals worldwide. It generates revenue primarily through licensing its news content, data feeds, and multimedia assets, as well as selling subscription-based terminals and information products. Reuters operates as part of Thomson Reuters, serving clients across finance, legal, media, and corporate sectors.
- Content & Digital Asset Management
- Business Intelligence & Dashboards
- Revenue
- $600.0M
- Employees
- 2,500
- Founded
- 1851
- Headquarters
- Londonderry County Borough, United Kingdom
What 29 Arbolus experts think of Reuters
The Net Promoter Score (NPS) distribution is skewed towards the positive, with most experts rating 7–10. Renewal intent is generally high, although a minority are undecided or unlikely to renew—linked primarily to pricing and workflow fit. A significant majority have used the platform for more than one year, signaling strong stickiness. Key positive themes include credibility, speed, and global correspondent reach, while recurring constructive feedback centers on platform modernization and alert customization.Overall Customer Sentiment: Positive
Who reviewed Reuters
- C-Suite 62% (18)
- Director 21% (6)
- Manager 17% (5)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about Reuters.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 29 scored reviews- Promoters 12
- Passives 14
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- Flexible enterprise integration and pricing
- Modernized digital and mobile platforms
- Enhanced AI-Driven Alerting
- Unmatched credibility for decision-making
Criticised
- High cost for full access
- Factual but dry reporting
- Limited historical data access
- Aggressive competitor pricing
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 75% 8 answers
- 0% 3 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Reuters customers
Report
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For people who use Reuters
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