ROCKET CHAT
Rocket.Chat is an open-source communication and collaboration platform that provides team messaging, video conferencing, and omnichannel customer communication for businesses and public sector organizations. The company offers self-hosted and cloud deployments focused on data privacy, security, and integration with existing IT systems, generating revenue through paid subscriptions, enterprise features, and support services. Its solutions are used for internal team collaboration as well as secure customer and citizen engagement across web, mobile, and contact center channels.
- Communications & Meetings
- Customer Support & Help Desk
- Conversational AI & Chatbots
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2015
- Headquarters
- Porto Alegre, Brazil
What 10 Arbolus experts think of ROCKET CHAT
NPS is polarized: 33% Promoters (9-10), 33% Detractors (0-6), and 33% Passives (7-8). Overall renewal intent is mixed, with only 11% indicating clear intent to renew, 22% saying no, and 11% not sure; half did not specify. Stickiness is high, with 89% using Rocket.Chat for over one year. The main theme is inconsistent satisfaction levels and divergent experiences with long-term adoption.Neutral
Who reviewed ROCKET CHAT
- C-Suite 50% (5)
- Director 38% (4)
- Manager 12% (1)
Employer names and spend open once the report publishes.
Tell us when the ROCKET CHAT report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 2
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 6
- Jul 6
- Feb 7
- Jun 6
- Jul 6
- Aug 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 0% 1 answer
- 100% 1 answer
- 7.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use ROCKET CHAT
Do you use ROCKET CHAT at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of ROCKET CHAT have already contributed
Takes a few minutes. Your identity stays anonymous.