Rosetta Stone
Rosetta Stone is a language-learning software company that provides subscription-based digital courses and mobile apps for consumers, schools, businesses, and government organizations. Its platform offers interactive lessons, speech recognition, and practice tools across dozens of languages, generating revenue through SaaS subscriptions and licensing agreements. The company distributes its products online and via institutional partnerships globally.
- Learning Management
- Revenue
- $200.0M
- Employees
- 900
- Founded
- 1992
- Headquarters
- New York City, United States of America
What 10 Arbolus experts think of Rosetta Stone
NPS scores range from 4 to 10, with three promoters (NPS 9-10), three passives (NPS 7-8), and three detractors (NPS 4-6). Renewal intent is positive for two customers, negative for three, and uncertain for three, indicating significant variance in satisfaction and future loyalty. Customers in the 'MoreThan1Year' stage report generally higher NPS, while those offboarding report lower scores and renewal intent. Key quantitative themes include mixed stakeholder sentiment and a need to address perceived value for higher spenders.Overall Customer Sentiment: Neutral
Who reviewed Rosetta Stone
- C-Suite 60% (6)
- Director 30% (3)
- Manager 10% (1)
Employer names and spend open once the report publishes.
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Sentiment
-20 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 4
- Detractors 4
Cumulative NPS by month
+0 over 3 months- Jan 7
- Feb 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 33% 6 answers
- 33% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
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