Schoology

bit.ly · New York City, United States of America

Schoology is a learning management system that provides K–12 schools and higher education institutions with tools to deliver courses, manage assignments, assessments, and grades, and facilitate communication between teachers, students, and parents. The platform is sold on a subscription basis to districts and institutions and integrates with student information systems and third‑party education tools.

Revenue
$40.0M
Employees
250
Founded
2009
Headquarters
New York City, United States of America

What 13 Arbolus experts think of Schoology

NPS distribution is wide, with scores ranging from 3 to 10 and a central tendency around 7–9. 38% report high NPS (9–10), while 31% register moderate scores (7–8), and a minority display low NPS (3–4). Renewal intent is split: 46% Yes, 23% No, 8% Not Sure, and the remainder unreported. Stickiness is generally high, with 77% of users in the MoreThan1Year implementation stage. The primary theme is variable satisfaction among user roles with a tendency for longer-term users to show higher loyalty.Overall Customer Sentiment: Neutral

Who reviewed Schoology

Total customers 13 13 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 62% (8)
  • Director 8% (1)
  • Manager 31% (4)
Executive C-Suite NPS 4 Not renewing
Operations Leader Manager NPS 7
Education Generalist Director NPS 7

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Sentiment

15 Net Promoter Score, from 13 scored reviews
  • Promoters 4
  • Passives 7
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 2
  • Undecided 1
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Manager 67% 3 answers
  • 8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

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