Saia Inc.
Saia Inc. is a North American less-than-truckload (LTL) transportation and logistics company that provides regional and interregional freight shipping, distribution, and related logistics services to commercial and industrial shippers. The company operates a network of terminals across the U.S. offering services such as guaranteed and expedited delivery, logistics management, and value-added freight solutions. Saia generates revenue primarily through freight transportation fees and logistics service contracts.
- Revenue
- $3.2B
- Employees
- 13,000
- Founded
- 1924
- Headquarters
- Johns Creek, United States of America
What 9 Arbolus experts think of Saia Inc.
The NPS scores span from 6 to 10, with a weighted mode at 8 to 10, indicating generally high satisfaction. Most respondents have been users for over 1 year, correlating with strong retention and stickiness. Customers in the first year display slightly lower but still positive NPS sentiment. There is a consistent pattern of long-tenured customers expressing high intent to maintain their relationship with Saia, especially in operationally intensive industries. Overall Customer Sentiment: Positive
Who reviewed Saia Inc.
- C-Suite 56% (5)
- Director 33% (3)
- Manager 11% (1)
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
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