Samsung Biologics
Samsung Biologics is a contract development and manufacturing organization that provides end-to-end biopharmaceutical services including cell line development, process development, clinical and commercial biologics manufacturing, and related quality and regulatory support for global pharmaceutical and biotech companies. It operates large-scale biologics manufacturing facilities and generates revenue through fee-for-service and long-term manufacturing and development contracts.
- Revenue
- $2.5B
- Employees
- 6,000
- Founded
- 2011
- Headquarters
- Incheon, Republic of Korea
What 6 Arbolus experts think of Samsung Biologics
NPS distribution is bimodal, with 67% of responses at the high end (9–10) and one outlier (3), yielding generally favorable sentiment. Among experts with renewal intent data, two out of three indicate willingness to renew, while one is unsure, mirroring the NPS pattern. Stickiness is stronger among those with more than one year of usage, as evidenced by higher NPS scores in this group. Key themes include high satisfaction among long-term operational users and renewal hesitancy concentrated among Influencer roles. Overall Customer Sentiment: Positive
Who reviewed Samsung Biologics
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
Employer names and spend open once the report publishes.
Tell us when the Samsung Biologics report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 1
- Detractors 1
Cumulative NPS by month
+2 over 4 months- Dec 6
- Jan 7
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
More in Consulting & Professional Services
Other companies in Consulting & Professional Services with a customer report.
For people who use Samsung Biologics
Do you use Samsung Biologics at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of Samsung Biologics have already contributed
Takes a few minutes. Your identity stays anonymous.