Sarah Cannon

sarahcannon.com · Nashville, United States of America

Sarah Cannon is the cancer institute of HCA Healthcare, providing clinical research, oncology services, and drug development programs across a global network of hospitals and research sites. It partners with pharmaceutical and biotech companies to design and run clinical trials, while delivering cancer care and support services to patients in community settings. Revenue is generated through clinical services, research contracts, and collaborations with life sciences organizations.

  • IT Consulting & Implementation
Revenue
$350.0M
Employees
1,500
Founded
2011
Headquarters
Nashville, United States of America

What 12 Arbolus experts think of Sarah Cannon

NPS distribution is skewed positive, with 5 experts giving scores of 8-10, and 2 scoring 9. Only one expert scored 3; otherwise, scores cluster in the 7-10 range. Renewal intent is largely affirmative, with 63% indicating a strong likelihood to renew and only one expert indicating no. Stickiness is evidenced by 80% implementation durations of more than one year. The negative sentiment is isolated to offboarding, while positive themes dominate in long-standing clients.Overall Customer Sentiment: Positive

Who reviewed Sarah Cannon

Total customers 12 11 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 75% (9)
  • Director 25% (3)
Strategy Partner C-Suite NPS 9
Operations Leader C-Suite NPS 3 Not renewing
Operations Manager C-Suite NPS 9 Will renew

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Sentiment

25 Net Promoter Score, from 12 scored reviews
  • Promoters 5
  • Passives 5
  • Detractors 2

Cumulative NPS by month

+5 over 5 months
  • Jun 3
  • Dec 6
  • Jan 8
  • Feb 8
  • Jun 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 63%
  • Will renew 5
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 71% 7 answers
  • Director 0% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 3/10 Average score from customers not renewing

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