Science 37
Science 37 is a clinical research technology company that provides a decentralized clinical trial platform enabling patients to participate in studies from home via telemedicine, mobile nursing, and digital tools. It serves pharmaceutical, biotechnology, and medical device sponsors and contract research organizations by designing and operating virtual and hybrid trials to accelerate recruitment and improve data collection. The company generates revenue through software and technology-enabled clinical trial services and study execution fees.
- Clinical Trial & Research Software
- Patient Engagement & Telehealth
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- Morrisville, United States of America
What 18 Arbolus experts think of Science 37
NPS is skewed moderately positive with 8-10 scores from both high spenders and pilot users. Renewal intent is positive among high spenders, but uncertainty exists in a subset of users and mid-tier influencers. Most customers are past the pilot phase, either in or >1 year of usage, showing ongoing stickiness and adoption. However, there is a notable minority expressing not sure or no for renewal, reflecting potential dissatisfaction in certain segments.Overall Customer Sentiment: Neutral to Moderate Positive
Who reviewed Science 37
- C-Suite 44% (8)
- Director 44% (8)
- Manager 11% (2)
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Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 6
- Passives 9
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Jan 8
- Feb 6
- Jun 7
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 0% 3 answers
- 67% 3 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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