SGS North America
SGS North America is the North American division of SGS, a global inspection, verification, testing, and certification company that serves industries such as agriculture, minerals, oil and gas, consumer goods, life sciences, and industrial manufacturing. It provides laboratory testing, inspection, certification, and auditing services to help clients meet regulatory requirements, manage risk, and ensure product quality and safety. The company generates revenue through fee-based professional services and long-term testing and certification contracts.
- IT Consulting & Implementation
- Revenue
- $2.1B
- Employees
- 9,800
- Founded
- 1949
- Headquarters
- Rutherfordton, United States of America
What 36 Arbolus experts think of SGS North America
NPS scores for SGS North America are strongly positive, with many experts rating 8, 9, or 10. Renewal intent is high among core enterprise buyers, especially where compliance and regulatory risk are central. The majority of users report being at the MoreThan1Year implementation stage, reflecting stickiness and established integration with business-critical workflows. Key feedback themes are strong technical trust/brand, but with some dissatisfaction on pricing flexibility and operational service speed.Positive
Who reviewed SGS North America
- C-Suite 83% (30)
- Director 14% (5)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about SGS North America.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 36 scored reviews- Promoters 21
- Passives 12
- Detractors 3
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Critical for Compliance and Brand Protection
- Proactive Verification and Ethical Sourcing
- Unmatched Accreditation and Authority
- Automate Routine Processes with AI
Criticised
- Technical Capability Gap is Closing
- Aggressive Competitor Pricing
- Digital Agility of Competitors
- Bureaucratic Customer Service
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 50% 8 answers
- 100% 3 answers
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
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