Sedgwick
Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions, specializing in claims management and related services for employers, insurers, and brokers. The company handles workers’ compensation, property, liability, disability, and other specialty claims, and offers managed care, absence management, and risk consulting. It generates revenue through service fees and outsourced program administration for corporate and insurance clients.
- Insurance Software
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $4.5B
- Employees
- 33,000
- Founded
- 1969
- Headquarters
- Franklinton, United States of America
What 21 Arbolus experts think of Sedgwick
67% of respondents provide an NPS score of 9 or higher, showing strong promoter presence among both high and low spenders. 67% of Influencers with spend above $300K intend to renew, while 33% indicate churn intent or neutrality. Over 75% of all respondents have used Sedgwick for more than one year, indicating entrenched adoption. Detractor sentiment correlates with offboarding/low spenders. Users display consistently high NPS and positive adoption sentiment.Overall Customer Sentiment: Positive
Who reviewed Sedgwick
- C-Suite 57% (12)
- Director 29% (6)
- Manager 14% (3)
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Sentiment
28 Net Promoter Score, from 21 scored reviews- Promoters 11
- Passives 5
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 57% 7 answers
- 25% 4 answers
- 100% 1 answer
- 9.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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