SERVPRO
SERVPRO is a franchised provider of residential and commercial cleanup and restoration services for fire, water, mold, storm, and other property damage, as well as specialized cleaning services. The company supports a nationwide network of independently owned and operated franchises that serve property owners, insurers, and commercial clients, generating revenue through service fees and franchise royalties. It also offers large-loss and disaster recovery services for complex or catastrophic events.
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 1967
- Headquarters
- Gallatin, United States of America
What 7 Arbolus experts think of SERVPRO
NPS data is strongly positive, with 67% of scores at 9–10 and no detractors. Renewal intent is recorded as positive for all customers who specified a preference, correlating primarily with mid and high spenders. All experts report deployments of over 1 year, with no records of churn or early-stage dissatisfaction. Thematic analysis points to sustained satisfaction following implementation and perceived value in ongoing engagements.Overall Customer Sentiment: Positive
Who reviewed SERVPRO
- C-Suite 86% (6)
- Manager 14% (1)
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Sentiment
71 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Feb 9
- Mar 9
- Apr 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 71 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 9/10 Average score from customers who will renew
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