SGS
SGS is a global inspection, verification, testing and certification company that provides quality, safety and performance assessment services for products, assets and supply chains across industries such as agriculture, minerals, oil and gas, consumer goods, life sciences and industrial manufacturing. It serves corporate, industrial and government clients by operating laboratories and field inspection teams that help them comply with regulations, manage risk and improve operational efficiency. SGS generates revenue through fees for laboratory testing, inspection services, certification audits and related consulting and outsourcing engagements.
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $7.0B
- Employees
- 99,000
- Founded
- 1878
- Headquarters
- Switzerland
What 127 Arbolus experts think of SGS
NPS scores are predominantly in the 7–10 range, with many customers rating SGS between 8 and 10, indicating a healthy promoter base and strong brand reputation. Highlighted strengths include technical expertise, global coverage, and compliance support. Renewal intent is high, especially among high spenders and regulated industry users. Most customers have been using SGS for more than 1 year, with only a minority reporting negative feedback around service speed or pricing. The main qualitative themes are satisfaction with audit readiness, data quality, and broad service offerings. Overall Customer Sentiment: Positive
Who reviewed SGS
- C-Suite 68% (86)
- Director 23% (29)
- Manager 9% (11)
Employer names and spend open in the full report, along with the other 124 customers.
Everything 127 customers told us about SGS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 127 scored reviews- Promoters 47
- Passives 59
- Detractors 21
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 21 across 4 companies.
Praised
- Strong Technical Expertise and Compliance
- Quality and Efficiency
- Global Reach and Portfolio Breadth
- Expand Service Portfolio
Criticised
- Price Creep
- Customer Support and Responsiveness
- Service Timeliness
- Limited Alternatives
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 61% 56 answers
- 48% 21 answers
- 57% 7 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SGS customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use SGS
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