SOFTWAY
Softway AG is a German IT services and consulting company that designs, implements, and operates custom software and infrastructure solutions for enterprises, with a focus on Microsoft technologies, cloud, and collaboration platforms. It provides project-based development, integration, and managed services to help clients modernize applications and workplace environments. Revenue is generated through consulting engagements, implementation projects, licensing resale, and ongoing support contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 1984
- Headquarters
- Hallbergmoos, Germany
What 10 Arbolus experts think of SOFTWAY
NPS distribution ranges from 5 to 10, with two Promoters (10), two Passives (8,7), and four Detractors/Neutrals (all 5-8 borderline). 50% of customers indicate clear renewal intent, while 37.5% are not sure, with the remainder not specified. Customers in Pilot or Early Implementation Stages show tentative satisfaction but lower settled renewal intent. Accounts with longer tenure display slightly higher NPS averages and a stronger likelihood to renew. The key theme is mixed satisfaction and intent, weighted positively among established accounts but less clarity among new or pilot users.Overall Customer Sentiment: Neutral
Who reviewed SOFTWAY
- C-Suite 56% (6)
- Director 44% (4)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 3 months- May 9
- Sep 7
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 60% 5 answers
- 75% 4 answers
- 8.7/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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