Springboard network

springboard-network.com · Londonderry County Borough, United Kingdom

Springboard Network is a technology-enabled services company that provides outsourced software development and IT talent solutions, connecting businesses with distributed engineering teams and technical specialists. It focuses on helping companies scale product development and digital initiatives by supplying vetted remote developers and project teams on a flexible basis. Revenue is generated through recurring service contracts and time-and-materials project engagements.

  • IT Staffing & Talent Services
  • IT Consulting & Implementation
Revenue
$6.0M
Employees
40
Founded
2019
Headquarters
Londonderry County Borough, United Kingdom

What 17 Arbolus experts think of Springboard network

NPS scores are predominantly in the 7–10 range, indicating satisfied to highly satisfied users, with 46% of scores at 9 or above. Renewal intent is strong, with the majority indicating a 'Yes,' while only two responses are 'No' and a minority remain 'Not Sure.' Stickiness is demonstrated by most clients being at 'More Than 1 Year' or 'Less Than 1 Year' implementation stages, and several at pilot phase. Key themes include high spend correlating with positive sentiment, while uncertainty is typically linked to pilot or early-stage clients.Overall Customer Sentiment: Positive

Who reviewed Springboard network

Total customers 17 16 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 53% (9)
  • Director 35% (6)
  • Manager 12% (2)
Engineering Executive Director NPS 6 Undecided
Revenue Partner C-Suite NPS 7 Will renew
Security Analyst Director NPS 8 Will renew

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Sentiment

23 Net Promoter Score, from 17 scored reviews
  • Promoters 6
  • Passives 9
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Sep 8
  • Nov 8
  • Jan 8
  • Feb 8
  • Jun 8
  • Jul 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 73%
  • Will renew 11
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 71% 7 answers
  • Director 67% 6 answers
  • Manager 100% 2 answers
  • 8.2/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

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