SUSE
SUSE is an open-source software company that develops and supports enterprise Linux distributions, Kubernetes container management, and edge solutions for large organizations. It generates revenue through subscriptions, support, and professional services that help enterprises run and manage mission-critical workloads across on-premises, cloud, and edge environments. SUSE serves customers in industries such as manufacturing, finance, public sector, and telecommunications worldwide.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $650.0M
- Employees
- 2,400
- Founded
- 1992
- Headquarters
- Germany
What 29 Arbolus experts think of SUSE
NPS scores are strongly positive overall, with 60% of responses at 8–10, reflecting high confidence in stability and support for critical workloads. Renewal intent is high among large customers—most high spenders indicate intent to renew, while moderate spenders are less certain. Stickiness is bolstered by deep integration with core business systems (SAP, Kubernetes) and operational risk avoidance. Primary expert themes center on stability, support quality, centralized lifecycle management, and audit/compliance readiness. Points of friction include learning curve/complexity for new teams and premium pricing for smaller workloads.Overall Customer Sentiment: Positive
Who reviewed SUSE
- C-Suite 52% (15)
- Director 34% (10)
- Manager 14% (4)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about SUSE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 29 scored reviews- Promoters 11
- Passives 18
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- Reliability for Mission-Critical Workloads
- Comprehensive Support and Lifecycle Control
- Flexibility and Global Enterprise Fit
- Expanding Enterprise Ecosystem
Criticised
- Competitor Advances in Automation
- Competitive Commercial Terms
- Support and Patching Risks
- Premium Cost
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 83% 12 answers
- 40% 5 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by SUSE customers
Report
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