SYNOLOGY
Synology is a technology company that designs and manufactures network-attached storage (NAS) appliances and related data management solutions for home users, SMBs, and enterprises. Its products provide storage, backup, file sharing, surveillance, and virtualization support, monetized through hardware sales and accompanying software and services. The company also offers cloud-based backup, synchronization, and hybrid cloud solutions that integrate with its on-premises devices.
- Database & Data Storage
- Cloud Infrastructure & Hosting
- Revenue
- $600.0M
- Employees
- 2,000
- Founded
- 2000
- Headquarters
- Taipei, Taiwan
What 7 Arbolus experts think of SYNOLOGY
NPS scores are universally positive, spanning from 7 to 10, indicating above-average customer satisfaction and advocacy. All customers express an intention to renew their subscription, denoting robust renewal intent and minimal churn risk. Stickiness is high, as 100% of the sample has maintained the solution for more than one year, indicating sustained engagement and integration success. Key themes are consistently positive sentiment, high product satisfaction, durable adoption, and an absence of negative feedback or non-renewal indicators.Overall Customer Sentiment: Positive
Who reviewed SYNOLOGY
- C-Suite 86% (6)
- Manager 14% (1)
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Sentiment
71 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 2
- Detractors 0
Cumulative NPS by month
+2 over 6 months- Dec 7
- Jun 8
- Nov 9
- May 9
- Jul 9
- Aug 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 32 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 80% 5 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
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