Tata Communications
Tata Communications is a global digital infrastructure and telecommunications provider offering network, cloud, security, collaboration, and IoT connectivity services to enterprises, carriers, and media companies. It operates one of the world’s largest subsea fiber networks and provides managed services that help businesses securely connect users, applications, and devices across regions. The company generates revenue through recurring service contracts, managed solutions, and wholesale connectivity offerings.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Network & Cloud Security
- Revenue
- $2.6B
- Employees
- 12,000
- Founded
- 1986
- Headquarters
- Mumbai, India
What 25 Arbolus experts think of Tata Communications
The NPS scores are predominantly in the promoter range with a majority scoring between 8 and 10, indicating very positive sentiment. Renewal intent aligns closely, with a significant portion expressing intent to renew (notable among high spenders), while a handful remain on the fence due to price sensitivity or evaluation of competitors. Stickiness is high, especially in core infrastructure and digital transformation use cases. Key expert themes emphasize the irreplaceable role Tata Communications plays in enabling daily operations and scaling digital capabilities.Overall Customer Sentiment: Positive
Who reviewed Tata Communications
- C-Suite 64% (16)
- Director 20% (5)
- Manager 16% (4)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Tata Communications.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
68 Net Promoter Score, from 25 scored reviews- Promoters 17
- Passives 8
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 68 across 1 companies.
Praised
- Network Reliability and Reach
- Indispensable for AI and Data
- Mission-Critical Infrastructure
- Upsell with AI Enablement
Criticised
- After-Sales Service Gaps
- Pricing Competitiveness
- Limited Differentiation on Price
- After-Sales Service as Deciding Factor
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 64% 11 answers
- 80% 5 answers
- 100% 2 answers
- 8.9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Report
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