Synoptek
Synoptek is an IT consulting and managed services provider that helps mid-market and enterprise organizations plan, implement, and operate their technology environments. The company offers services including IT strategy, cloud and infrastructure management, cybersecurity, application development, and business process outsourcing, typically on recurring service and project-based fee models. It serves clients across industries such as healthcare, financial services, manufacturing, and professional services.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $300.0M
- Employees
- 1,500
- Founded
- 2001
- Headquarters
- Irvine, United States of America
What 7 Arbolus experts think of Synoptek
NPS scores show a mixed, moderately positive sentiment, with two users rating 9, two at 8, and one high-spend influencer at 8. Lower scores (4 and 3) stem from users in early implementation or consulting roles. High renewal intent and stickiness are observed among top spenders and those implemented for more than a year. Notably, 57% of respondents report 'MoreThan1Year' since implementation, supporting stickiness. The key sentiment theme is elevated satisfaction among users with higher adoption duration and spend.Overall Customer Sentiment: Positive
Who reviewed Synoptek
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
Employer names and spend open once the report publishes.
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 2
- Detractors 3
Cumulative NPS by month
+3 over 3 months- Jun 4
- Jun 4
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
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